Returns
You may return an item within 30 days of delivery, provided it is unopened, unused, and in its original sealed packaging.
Items that cannot be returned
For hygiene and safety reasons, products that have been opened or used cannot be returned or exchanged, unless the item is faulty or was damaged in transit.
Faulty, damaged or incorrect items
If your item arrives faulty, damaged, or is not what you ordered, contact us at support@anlover.com within 7 days of delivery and include photos of the item and the packaging. We will arrange a replacement or a full refund, and we cover the return shipping cost.
Change of mind
If you return an unopened item because you changed your mind, the return shipping cost is your responsibility. We recommend using a tracked service, as we cannot process a refund for a parcel that does not reach us.
How to start a return
- Email support@anlover.com with your order number and the reason for the return.
- We will confirm whether the item is eligible and send you the return address.
- Send the item back in its original packaging.
Please do not send anything back before contacting us — returns sent without prior confirmation cannot be processed.
Refunds
Once we receive and inspect the returned item, we will issue your refund within 5 business days to the original payment method. Depending on your bank or card issuer, it may take a few additional days for the funds to appear on your statement.
Cancellations
If you wish to cancel an order, email us before it is dispatched and we will cancel it and refund you in full. Once an order has been dispatched it cannot be cancelled, but it can be returned under the terms above.
Questions
Email us at support@anlover.com.