This policy explains what personal information anlover collects, how we use it, and the choices you have.
Who we are
anlover is operated by Shenzhen Aipinle Technology Co., Ltd., Shajing, Bao’an District, Shenzhen, China. Our website address is https://anlover.com. You can contact us at support@anlover.com.
What we collect
- Order information: your name, billing and shipping address, email address, and phone number.
- Payment information: card payments are processed by our payment provider. We do not receive or store your full card number.
- Account information: if you create an account, your email address and password (stored encrypted).
- Technical information: IP address, browser type, and pages visited, collected through cookies and server logs.
- Messages: anything you send us by email or through a contact form.
How we use it
- To process and ship your order and send you order updates.
- To answer your questions and provide customer support.
- To handle returns, refunds, and warranty issues.
- To detect and prevent fraud.
- To meet our legal and tax obligations.
We do not sell your personal information, and we do not use your order history to send you marketing email unless you have asked us to.
Who we share it with
- Shipping carriers, so your order can be delivered.
- Our payment provider, to process your payment.
- Our web host, which stores the website and its data.
- Authorities, where we are legally required to do so.
These parties receive only the information they need to do their part, and are not permitted to use it for anything else.
Cookies
We use cookies to keep items in your cart, remember your preferences, and keep you signed in. You can block or delete cookies in your browser settings, but parts of the site — including checkout — may then not work.
How long we keep it
We keep order records for as long as required by accounting and tax rules. Account data is kept until you ask us to delete your account.
Your rights
You can ask us to show you the personal data we hold about you, correct it, or delete it. Email support@anlover.com and we will respond within 30 days. We may need to keep certain records where the law requires it.
Security
This site uses HTTPS encryption. We limit access to personal data to the people who need it to fulfil your order.
Children
Our products are sold to adults aged 18 and over. We do not knowingly collect information from anyone under 18.
Changes
If we update this policy, the revised version will be posted on this page with a new date.
Last updated: September 2026